Refund and Returns Policy

At Geedup Clothing – AUSTRALIA, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our detailed Return and Refund Policy below.

1. Return Window

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

2. Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, unwashed, and in the same condition as received.
Item must be in its original packaging with all original tags attached.
You must provide proof of purchase (Order Number or Receipt).

3. Non-Returnable Items

The following items cannot be returned:

Items marked as Final Sale or Clearance.
Damaged, altered, or worn items not due to our error.
Gift Cards.

4. Return Process

To initiate a return, please follow these steps:

Step 1: Email our support team at [email protected] with your Order ID, proof of purchase, and the reason for return.
Step 2: Once approved, our team will provide you with the return address details and instructions.
Step 3: Pack the item securely and ship it back to us using a trackable shipping service.

Note: Unapproved returns sent back without prior authorization will not be accepted.

5. Return Shipping Costs & Restocking Fees

Return Shipping Cost: Customers are responsible for paying their own return shipping costs, unless the product arrived damaged, defective, or incorrect.
Restocking Fee: We do not charge any restocking fees ($0.00 AUD).

6. Refunds

Once your returned package is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 5 to 10 business days.
Original shipping charges are non-refundable.

7. Damaged, Defective, or Incorrect Items

If your package arrives damaged, defective, or you received the wrong item, please notify us within 48 hours of delivery at [email protected] with clear photos/videos. We will send a free replacement or issue a full refund at no extra cost to you.

8. Order Cancellations

Orders can only be canceled within 12 hours of placement or before dispatch. Once an order has been shipped, it cannot be canceled and must follow our return procedure.